R.E.M – RealEstate Electrical Maintenance

Privacy Policy

Last Updated: June 18, 2026

1. Introduction

This Privacy Policy explains how R.E.M – RealEstate Electrical Maintenance ("we," "us," "our") collects, uses, shares, and protects information when you use the R.E.M – RealEstate Electrical Maintenance mobile application ("App"). By using the App, you consent to the practices described in this Policy.

This Policy applies to Users worldwide, including users in the European Economic Area (EEA), United Kingdom, Australia, and United States.

2. Information We Collect

2.1 Account Information

Name, email address, mobile number, password (stored in encrypted/hashed form), and profile photo.

2.2 Customer and Property Information

Customer first/last name, property address, and unit details entered by Users for inspection purposes.

2.3 Inspection and Audit Data

Electrical safety audit checklist responses, smoke alarm audit reports, pass/fail results, licensed electrician details, notes, and next-test dates.

2.4 Uploaded Content

Photographs and documents uploaded as part of inspection records.

2.5 Device and Usage Information

Device type, operating system, IP address, app version, log data, and crash/diagnostic data.

2.6 Notification Data

Push notification tokens used to deliver alerts about upcoming inspections, audit renewals, and audit results.

2.7 Authentication Data

One-time passcodes (OTP) sent to your mobile number during signup, login, and verification.

3. How We Use Your Information

We use the information we collect to:

Create, verify, and manage your account.
Schedule and manage property inspections and audits.
Generate audit result summaries and downloadable PDF reports.
Send notifications about upcoming inspections, audit outcomes, and account activity.
Maintain a history of past inspections for your records.
Improve, secure, and troubleshoot the App.
Provide customer support.
Comply with applicable legal obligations.

4. Legal Basis for Processing (EEA / UK Users)

Where GDPR or UK GDPR applies, we process personal data based on:

Your consent.
Performance of a contract with you.
Our legitimate interests, including improving and securing the App.
Compliance with legal obligations.

5. How We Share Information

We do not sell your personal information.

We may share information with:

Service providers supporting cloud hosting, storage, analytics, authentication, push notifications, and SMS/OTP delivery under confidentiality obligations.
Other authorized Users within the same organization (such as agents, licensed electricians, and property managers) as necessary to perform inspections.
Law enforcement agencies, regulators, or government authorities when required by law.
A successor entity in the event of a merger, acquisition, restructuring, or sale of assets.

6. International Data Transfers

Because the App may be used internationally, your information may be transferred to and processed in countries other than your own. These countries may have data protection laws that differ from those in your jurisdiction.

Where required by law, we implement appropriate safeguards to protect transferred personal information.

7. Data Retention

We retain your information for as long as your account remains active or as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Inspection and audit records may be retained for longer periods where required for regulatory, compliance, insurance, or record-keeping purposes.

Users may request account deletion and removal of personal information by contacting us or submitting a request through our account deletion form. Certain information may be retained where required by law or legitimate business purposes.

8. Data Security

We implement technical and organizational safeguards designed to protect your information, including encryption, secure storage, access controls, and authentication mechanisms.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on your location, you may have the right to:

Access your personal information.
Correct inaccurate information.
Request deletion of your personal information.
Restrict or object to certain processing activities.
Request a portable copy of your information.
Withdraw consent where processing is based on consent.

EEA / UK Users (GDPR)

You may also lodge a complaint with your local data protection authority.

California Residents (CCPA / CPRA)

You have the right to know what personal information we collect, request deletion, and not be discriminated against for exercising your privacy rights.

We do not sell personal information.

To exercise any of these rights, please contact:

Email: contactus@remaintenance.com.au

Account Deletion Request Form:
Rem app deletion form

10. Children's Privacy

The App is intended for use by professionals, including agents, licensed electricians, contractors, and property managers.

The App is not directed toward individuals under 18 years of age, and we do not knowingly collect personal information from children.

11. Third-Party Services

The App uses third-party services to support authentication, notifications, analytics, storage, and application performance.

These services may include:

Firebase Cloud Messaging (FCM)

These third-party providers operate under their own privacy policies, and we encourage you to review them.

12. Permissions and Tracking Technologies

The App may use device identifiers and similar technologies to maintain sessions, remember preferences, improve performance, and analyze usage.

The App may request access to the following permissions:

Camera

Used to capture electrical inspection photographs, audit evidence, and supporting documentation.

Photos / Storage

Used to upload, store, and access inspection images, reports, and supporting documents.

Notifications

Used to send reminders, inspection alerts, audit updates, and account-related notifications.

Users can manage or revoke these permissions at any time through their device settings.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When material changes are made, we may notify Users through the App, via email, or by updating the "Last Updated" date shown at the top of this Policy.

Continued use of the App following any updates constitutes acceptance of the revised Privacy Policy.

14. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact us:

DREWDON PTY LTD

74 View Hill Rd
Balwyn North VIC 3104
Australia

Website: Electrician | Melbourne | RealEstate Electrical Maintenance